Our Services
Three services. One clear methodology. Fixed pricing.
We offer exactly three services because we've found that focus produces better outcomes than breadth. Each is designed to address a distinct need — and each begins the same way: by understanding yours.
← Back to HomeHow We Work
Our approach to every engagement
The process is the same regardless of which service you engage us for. Consistency here isn't bureaucracy — it's how we avoid the most common failure modes in AI projects.
Discovery
A structured conversation about your data, your team, and the decisions or tasks you want to address. We ask specific questions, not general ones.
Scoping
A written scope document outlining deliverables, timeline, data requirements, and success criteria. Both sides agree before work begins.
Iterative Build
Work proceeds in phases with review points. You see progress, ask questions, and redirect before anything is finalised.
Handover & Support
Clear documentation, a handover session, and an included calibration or support period to ensure the work continues to serve you.
Service 01
Natural Language Processing Solutions
We develop NLP tools that help your organisation make sense of text-based data — from customer feedback analysis and sentiment tracking to automated report generation and content categorisation. Each solution is built around your specific data sources and business questions. We begin with a discovery call, move through iterative prototyping, and deliver a production-ready tool with clear documentation.
Suitable for teams in finance, legal, healthcare, and communications who are generating or receiving significant volumes of unstructured text and currently processing it manually or not at all.
What's included:
- Discovery session and data assessment
- Iterative prototyping with milestone reviews
- Production-ready NLP tool with documentation
- Cantonese and English language support
- Handover session and post-delivery support
Typical process steps:
Data audit and source mapping
Prototype model with sample outputs for review
Refinement based on feedback
Production build and documentation
Handover and calibration period
Service 02
AI-Assisted Decision Support
This service is designed for managers and analysts who want data-informed recommendations without having to become data scientists themselves. We build lightweight decision-support dashboards powered by machine learning models that surface patterns, flag anomalies, and suggest options based on your historical data. The interface is designed to be approachable, with plain-language explanations for every recommendation.
Setup takes approximately four weeks, with ongoing calibration included. Best suited for organisations with at least twelve months of historical operational data and recurring decision-making processes.
What's included:
- Data readiness assessment and gap analysis
- Machine learning model development and validation
- Dashboard interface with plain-language explanations
- User testing session with your team
- Ongoing calibration support included
Typical timeline:
Data assessment and scoping
Model development and initial testing
Dashboard build and stakeholder review
Refinement, handover, and calibration kickoff
Service 03
Staff AI Literacy Program
A structured training program that helps your team understand how AI works, where it fits into their daily responsibilities, and how to evaluate AI-generated outputs critically. The program is delivered over four sessions — each ninety minutes — and covers foundational concepts, hands-on tool exploration, ethical considerations, and practical workflow integration.
Materials are tailored to your industry and technical comfort level. We aim to build confidence and curiosity, not overwhelm. The program can be delivered in-person at your premises or via video call, and can be paired with a technical project for stronger adoption outcomes.
Program structure (4 sessions × 90 min):
Foundations
How AI works, key terminology, what's real vs. what's hype
Tools in Practice
Hands-on exploration of AI tools relevant to your team's work
Ethics & Critical Evaluation
Spotting limitations, bias, and when to question AI outputs
Workflow Integration
Where and how to incorporate AI into your team's daily tasks
Compare Services
Which service is right for you?
A quick guide to help you choose. When in doubt, our discovery call will help clarify — and sometimes a combination of services makes the most sense.
| Feature | NLP Solutions | Decision Support | Literacy Program |
|---|---|---|---|
| Price (HKD) | HK$10,800 | HK$7,400 | HK$2,900 |
| Typical Duration | 3–8 weeks | ~4 weeks | 2–3 weeks |
| Best for | Text-heavy workflows | Data-driven decisions | Team upskilling |
| Technical Output | Yes | Yes | No |
| Data Required | Text datasets | Historical records | None |
| Team Involvement | Low–medium | Medium | High |
| Calibration Support | Included | Included | N/A |
Choose NLP if…
…you're dealing with large volumes of text that need to be categorised, summarised, or analysed — and your team is spending significant manual time on it.
Choose Decision Support if…
…you have historical data and recurring decisions where better pattern recognition would change the quality of your choices — but you don't need a full data science team.
Choose Literacy if…
…your team is uncertain, sceptical, or underprepared for AI tools they're already encountering at work — and you want to address that before investing in technical solutions.
Technical Standards
How we ensure quality across all solutions
Data Security
All data handling follows Hong Kong's PDPO. Access is documented, storage is secure, and data is deleted at project close unless otherwise agreed.
Version Control
All code and model outputs are version controlled. You receive access to the repository at handover so your team can track and audit changes.
Testing & Validation
Every model is tested against held-out data before delivery. Performance metrics are shared with you, including known limitations and edge cases.
Practical Documentation
Documentation is written for the person who will maintain and use the tool, not for a technical reviewer. Plain language, with technical appendices available separately.
Accessibility
Dashboard interfaces are designed for users without technical backgrounds. Outputs are explained in context, not just displayed as numbers.
Ethical Review
Each project includes a review of potential bias, fairness considerations, and downstream impact — documented and discussed with clients before final delivery.
Not sure which service fits your situation?
That's a perfectly reasonable place to start. Drop us a message or call and we'll spend thirty minutes working through it with you — no sales pressure, just a useful conversation.